| Whom can I pay through Online Banking Bill Payment? |
You can pay ANYONE in the United States... your credit cards, utility companies, loan payments, and even a child in college.
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| How far in advance should I set up a payment to insure it is paid on time? |
Payments should be scheduled 7 to 10 business days (3 business days for electronic payments) in advance of when you want the payment to actually be paid.
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| When will the money be taken out of my account? |
For electronic transactions, the money will be withdrawn from your account on the payment date you have set. For transactions processed by check, the money will be withdrawn from your account when the check is presented for payment by the payee. Your account will never be debited before the payment date you have set.
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| What happens if I have a scheduled payment that falls over a weekend or holiday? |
Scheduled payments that fall over a weekend will be processed on Friday. Any new payments that are scheduled over the weekend (Sat-Sun), for the current weekend, will be processed on Monday. Holiday processing is done the next business day.
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| What if I do not have enough money in my account? |
The bank will treat bill payment check transactions like any other check you write. Electronic transactions will not be sent until the funds are available.
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| Can I schedule recurring payments? |
Yes. You may schedule both one-time and recurring payments.
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| How late in the day can I enter, edit, or delete a payment? |
You may add, edit or delete payments anytime. Transactions that need to be processed on the current day need to be entered by 11AM MST.
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| Can I have multiple payments to the same payee on the same day? |
You can make multiple payments to the same person as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.
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| Can I stop a payment? |
Yes. You can contact our Customer Service Department at (800) 735-4371 or you can add the stop payment via your online banking account.
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| Can I use Online Bill Payment if I live outside the U.S.? |
Yes, as long as you have a checking account with our bank.
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| Can I get a copy of the cancelled check? |
You can request a copy of any check by contacting our Customer Service Department at (800) 735-4371. There may be a fee associated with this service. You can also look at a copy of the cancelled check via your online banking account if it occured in the past 90 days.
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| How many payees may I have set up? |
You may have as many payees as you wish.
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| Can I edit payee addresses? |
No. You will have to set up a new payee with the correct address and delete the old one.
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